Privacy Policy

1. Introduction

Welcome to Solaire Future ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://solairefuture.com or interact with our services.

Solaire Future is an initiative of Lagnuvo, a complete power solutions provider. We are India's leading solar company, making solar energy accessible to everyone across India.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Contact Us: Name, email, phone number, company name, location/city, and your message
• Register an Account: Username, email, password (encrypted), full name, phone number, company details, and address
• Download Product Resources: Name, email, phone number, and requested product information
• Submit Support Requests: Contact details, issue description, and product-related information
• Subscribe to Newsletter: Email address, name, and subscription preferences
• Contact via WhatsApp Business: Phone number, name, chat, inquiry details, and timestamps

2.2 Information Automatically Collected

When you visit our Website, we automatically collect:

• IP address, browser type/version, device type, OS
• Pages visited, time spent, clicks, date/time, referring pages
• Approximate geographic location based on IP
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Meta (Facebook/Instagram) interactions
• Google Analytics aggregated stats
• WhatsApp Business API message delivery status

3. How We Use Your Information

3.1 Providing Services

• Respond to inquiries and support requests
• Provide access to product info and datasheets
• Manage account registration and authentication
• Facilitate WhatsApp Business communication

3.2 Marketing and Communications

• Send newsletters/promotions (with consent)
• Provide product updates and solar insights
• Gather feedback and conduct research
• Display targeted social media ads

3.3 Analytics and Improvement

• Analyze usage patterns
• Improve Website functionality
• Develop new products/services
• Monitor marketing effectiveness

3.4 Legal and Security

• Comply with legal obligations
• Protect against fraud and illegal activities
• Enforce terms and conditions
• Respond to legal requests

4. How We Share Your Information

4.1 Service Providers

Trusted third-party service providers may assist in:

• Website hosting/maintenance
• Email delivery services
• CRM management
• Analytics and advertising
• WhatsApp Business API services

4.2 Advertising Partners

• Meta (Facebook/Instagram) Pixel for conversions and retargeting
• Google Ads for advertising/analytics

4.3 Business Transfers

If involved in a merger, acquisition, or sale, info may be transferred.

4.4 Legal Requirements

Information may be disclosed if required by law or to protect rights/property/safety.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Small text files stored on your device to enhance experience and gather info.

5.2 Types of Cookies

• Essential Cookies
• Analytics Cookies (Google Analytics)
• Marketing Cookies (Meta Pixel, Google Ads)
• Functional Cookies (remember preferences)

5.3 Third-Party Cookies

• Meta Pixel
• Google Analytics
• Google Tag Manager

5.4 Managing Cookies

Control cookies via your browser settings. Blocking all cookies may affect functionality.

6. Data Security

We use technical and organizational measures to protect personal information, including:

• Encryption (SSL/TLS)
• Secure password storage
• Security audits and updates
• Restricted access to personal info
• Employee training on data protection

7. Data Retention

Personal info is retained only as necessary. When no longer needed, it will be securely deleted or anonymized.

8. Your Rights and Choices

Under DPDPA 2023 and applicable laws, you have rights to access, correct, delete, data portability, withdraw consent, and opt-out of marketing communications.

9. Children's Privacy

Website not directed to children under 18. Personal info from children will be deleted upon notice.

10. WhatsApp Business Communications

• Messages processed through WhatsApp API
• Stored securely for support
• WhatsApp privacy applies
• Stop messages by blocking our account
• No third-party sharing for marketing

11. Marketing Communications (Meta Compliance)

• Track conversions and build custom audiences using Meta Pixel
• Control personalized ads via Facebook Ad Preferences
• Data collected may include page visits, actions, device info

12. Contact Us

13. Consent

By using our Website or services, you consent to the collection, use, and disclosure of personal info. You may withdraw consent anytime via contact details above.